iPhone 11 Display Module Replacement Program for Touch Issues

iPhone 11

iPhone 11 Display Module Replacement Program for Touch Issues

Apple has determined that a small percentage of iPhone 11 displays may stop responding to touch due to an issue with the display module. Affected devices were manufactured between November 2019 and May 2020.

If your iPhone 11 has been exhibiting this issue, please use the serial number checker to see if your device is eligible for this program. If so, Apple or an Apple Authorised Service Provider will provide service, free of charge.

Note: The program covers affected iPhone 11 devices for 2 years after the first retail sale of the unit.

Service Process

Your iPhone will be examined prior to any service to verify that it is eligible for this program.

Before service, backup your iPhone to iCloud or your computer. Learn more about preparing your iPhone for service.

If your iPhone 11 has any damage which impairs the ability to complete the repair, such as a cracked screen, that issue will need to be resolved prior to the service. In some cases, there may be a cost associated with the additional repair.

Due to safe distancing measures, service is by appointment only.

 

INFORMATION AS OF 5 DECEMBER 2020.