iPhone 5 Battery Replacement Program
Apple has determined that a very small percentage of iPhone 5 devices may suddenly experience shorter battery life or need to be charged more frequently. The affected iPhone 5 devices were sold between September 2012 and January 2013 and fall within a limited serial number range.
If your iPhone 5 is experiencing these symptoms and meets the eligibility requirements noted below, Apple will replace your iPhone 5 battery, free of charge.
If your iPhone is in working order and exhibits the symptoms noted above, use the serial number checker below to see if it is eligible for this program.
Note: A.LAB will examine an eligible iPhone to qualify the battery needs replacement.
† Additional information available at the website
What to bring?
- iPhone 5 — accessories not required
- Proof of Purchase, if available
Prepare your iPhone 5 for service
- Book an appointment.
- Make sure you back up your data, turn off Find my iPhone, erase all Content and Settings, and remove any case or cover.
Replacement of the battery takes 1-2 hours (for appointment) or 1-2 days (for walk-in), subject to part availability.
There is no loaner for the program.
Note: If your iPhone 5 has any damage such as a cracked screen which impairs the replacement of the battery, that issue will need to be resolved prior to the battery replacement. In some cases, there may be a cost associated with the repair.
Walk-in & Sundays
To enhance your experience, book an appointment to minimize waiting time and faster repair.
As Apple system is unavailable on Sundays from 2pm for maintenance, there will not be appointment slots beyond this timing on Sundays.
Duration of the iPhone 5 Battery Replacement Program
The program covers affected iPhone 5 batteries for 3 years after the first retail sale of the unit.